COMPANY HEADQUARTERS

Kersnikova 19, SI-3000 Celje, Slovenia

INFORMATION

FREQUENTLY ASKED QUESTIONS

How much does the delivery cost?

The goods you order will be delivered by Pošta Slovenije d.o.o. The costs of delivery in Slovenia amount to EUR 3.7 and are calculated in addition to the costs of your order. Orders over EUR 35 are delivered free of charge. The costs of delivery to other countries amounts to EUR 7.90.

How can I pay?

We offer the following payment options:

  • Bank transfer: pay using a bank transfer (the processing of the order will take longer).
  • PayPal: pay with your PayPal service account, which is the safest payment method when purchasing items online.
  • Cash on delivery

  • Credit/debit card

When will I receive the goods I ordered?

We always try to deliver your products as soon as possible. The delivery of your package will take anywhere from 1 to 5 working days, which also depends on the delivery service. Holidays and weekends are not included in this estimate.

How can I lodge a complaint about the goods?

The buyer has the right to return the products purchased in our online store (withdrawal from the contract) within 30 days of the takeover of the product; in this case, the provider will reimburse the purchase price.

Instructions for lodging a complaint/replacing goods:

  • Send the goods, along with a copy of your invoice and your letter, by registered post, without the possibility of cash on delivery (COD), at:
    Center Invest d.o.o., Kersnikova 19, SI-3000 Celje, with the inscription “Perfect gift”

If you have any questions, please contact us at [email protected]i

Can I only lodge a complaint about a part of my order?

Yes, you can also only return a part of your order. If you wish to do so, we will reimburse you the purchase price.

A product I would like to order is out of stock – when will it be available again?

Our online store is updated every day. We recommend you regularly return to our online store, or set up an email reminder. When the product is back in stock, you will receive an email notification.

How will my jewelry be packaged?

You will receive each individual piece of jewelry in a gift box that is also perfect if you want to give it to somebody else as a gift.

Can I order a gift card in your store?

Gift cards are available upon request. Please send us an email at [email protected]

Can I come pick up my products in a brick-and-mortar store?

Even though we currently don’t have a brick-and-mortar store yet, you can purchase our products at select retail locations (the list of points of sale is available under the tab RETAIL LOCATIONS). Since our assortment and stock differ according to each individual retail location, verify the availability and stock of the product you wish to purchase before making a purchase.

Ambassadors and business cooperation

I would like to promote your products

If you like our jewelry and would like to promote it, please write to us at [email protected]

We welcome different collaboration options; write to us, send us your contact details, and we will contact you as soon as possible.

I would like to sell your products

If you would like to sell our jewelry, contact us at www.perfectgift.si and we will arrange a meeting. We are always interested in this type of collaboration, and we are happy to expand our network of retail locations.

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