{"id":30201,"date":"2024-06-13T12:22:07","date_gmt":"2024-06-13T12:22:07","guid":{"rendered":"https:\/\/www.perfectgift.si\/general-terms-and-conditions\/"},"modified":"2025-12-22T14:48:59","modified_gmt":"2025-12-22T14:48:59","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.perfectgift.si\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30201\" class=\"elementor elementor-30201 elementor-28090\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8caf671 e-con-full e-flex e-con e-parent\" data-id=\"8caf671\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c007b28 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"3c007b28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>GENERAL TERMS AND CONDITIONS OF THE ONLINE STORE AND OF THE <a href=\"http:\/\/www.perfectgift.si\/\">WWW.PERFECTGIFT.SI<\/a> WEBSITE<\/h1><ol><li><h2>Validity and use of these General Terms and Conditions<\/h2><\/li><\/ol><p>The General Terms and Conditions of the Center Invest d.o.o. website <a href=\"http:\/\/www.perfectgift.si\/\">www.perfectgift.si<\/a> (hereinafter referred to as: the \u201cGeneral Terms and Conditions\u201d) have been prepared pursuant to the Consumer Protection Act (the ZVPot), the Personal Data Protection Act (the ZVOP-1), the General Data Protection Regulation (the GDPR) and the Electronics Communication Act (the ZEKom-1), and are related to the operation and use of the online store and website managed by Center Invest d.o.o., Kersnikova 19, SI-3000 Celje, Slovenia, company registration number: 2009056000, ID for VAT: SI 24965219 (hereinafter referred to as: the \u201cprovider\u201d) on the website<\/p><p><a href=\"http:\/\/www.perfectgift.si\/\">www.perfectgift.si<\/a><\/p><p>(hereinafter referred to as: the \u201cwebsite\u201d).<\/p><p>The General Terms and Conditions are published on the aforementioned website and set out the operation of the online store, the use of the website, and personal data protection, and regulate legal relationships between the provider and users of the website and buyers of the products from the online store, as well as other rights and obligations of the provider and the user.<\/p><p>Users of the website are bound by General Terms and Conditions applicable at the time of their use of the websites, while buyers are bound by the General Terms and Conditions applicable at the time when they place their order for the purchase in the online store. When placing their order, the attention of the user is drawn to the General Terms and Conditions; before placing the order, the user must explicitly confirm that they have been made aware of the content of these General Terms and Conditions. <\/p><p>The terms set out in these General Terms and Conditions have the following meaning:<\/p><p>1) The \u201cuser\u201d is a registered or non-registered visitor of the website.<\/p><p>2) The \u201ccustomer\u201d is a user who places an order for the purchase of products (hereinafter also referred to as \u201citems\u201d or \u201cgoods\u201d) through the online store of the provider.<\/p><p>3) The \u201corder\u201d is an offer for the conclusion of a sales contract between the provider and the customer for the purchase of products from the online store, issued by the customer.<\/p><p>4) The \u201cbuyer\u201d is a customer whose order has been confirmed by the provider through email. The sales contract for the purchase of products from the online store is concluded when the email is received. <\/p><ol start=\"2\"><li><h2>Availability of information<\/h2><\/li><\/ol><p>The provider undertakes to always provide the buyer with the following information:<\/p><ol><li>a) the identity of the company (the name and address of the company, the register number),<\/li><li>b) contact details allowing for a quick and efficient communication with the user (email address, phone number),<\/li><li>c) the main characteristics of the goods or services (including after-sales services and warranties),<\/li><li>d) the availability of items (every item or service available at the website should have been made available within a reasonable deadline),<\/li><li>e) the conditions for the delivery of items or the execution of services (the delivery method, location, and deadline),<\/li><li>f) all prices must be clearly and unambiguously defined, and must clearly state whether they already include taxes and transportation costs,<\/li><li>g) the payment and delivery method,<\/li><li>h) the time validity of the offer,<\/li><li>i) the deadline within which it is still possible to withdraw from the contract, as well as the conditions for said withdrawal, including whether and how much the buyer has to pay to withdraw from the contract,<\/li><li>j) an explanation of the appeal procedure, including any and all information about the contact person or customer contact service.<\/li><\/ol><p>Information about the provider:<\/p><p>Center Invest d.o.o.<\/p><p>Kersnikova 19<\/p><p>3000 Celje<\/p><p>email: info@perfectgift.si<\/p><p>phone.: +386 3 42 67 188<\/p><p>company registration number: 2009056000<\/p><p>ID for VAT: SI24965219<\/p><p>Celje District Court, registration number: 14037900 <\/p><ol start=\"3\"><li><h2>Disclaimer and use of the website<\/h2><\/li><\/ol><p>Even though the online store is opened 24\/7, various technical or other reasons may cause the unavailability of our online store or access to said store, which is why the provider reserves the right to:<\/p><p>\u2013 limit, completely or partially stop or withdraw the sale of any or all products from the online store for a limited or an unlimited time period,<\/p><p>\u2013 limit or completely or partially prevent access to websites for a limited or an unlimited time period.<\/p><p>The provider reserves the right to change the content of the website and of these General Terms and Conditions at any time, without prior notice. The user is considered to agree with any change in the General Terms and Conditions if they continue to use the provider\u2019s website. <\/p><p>The provider shall not be held responsible for any consequences of the use of the website and of the content included on the website, or in relation to the consequences caused by information or data contained on the website. Furthermore, the provider shall also not be held responsible for any computer viruses or malware transferred to the user\u2019s computer from the website, and recommends the users to protect themselves using suitable software before transferring information or content from the website. <\/p><p>The provider shall not be held responsible for any hardware or software failure of the users of its website. The provider shall not be held responsible for any malfunctioning of the website, any inaccurate information, or any damage incurred due to the use of inaccurate or incomplete information. The provider or any other legal or natural person participating in the creation and preparation of the website shall not be held responsible for any damage arising from access to, use or inability to use information set out on this website, or for any errors or omissions in the content of this website.  <\/p><p>The provider reserves the right to direct users to other world wide websites and shall not be held responsible for the content of any other website.<\/p><p>Users can only use the content of the provider\u2019s website for personal and non-commercial purposes. Any other use, copying, transcription, dissemination, publication or distribution of content from the website or from individual parts of the website without the permission of the provider is prohibited. <\/p><ol start=\"4\"><li><h2>Products available in the online store<\/h2><\/li><\/ol><p>The products (items) in the online store on the website of the provider are a part of the offer or of the production program of the provider.<\/p><p>The provider reserves the right to change the description of the products and to rectify any errors in data without prior notice. The product pictures are symbolic and do not always reflect the actual state or characteristics of the products (particularly when it comes to the size and precise color of the product which can also depend on the settings of the hardware and software used by the user to access the online store). <\/p><p>Satisfaction guarantee (warranty):<\/p><p>When you purchase any product in our online store, you will receive a proof of your purchase (an invoice). A signed and stamped signature and\/or certificate is considered as a valid 6-month warranty for any manufacturer defects of your jewelry. If the product you are purchasing is a gift, hand the proof of purchase over to the gift recipient!  <\/p><ol start=\"5\"><li><h2>Prices, payment and stock<\/h2><\/li><\/ol><p>The prices published for products in the online store are only applicable for online sales and may differ from the prices in retail business units. All prices include VAT and are expressed in EUR. <\/p><p>The prices have no predetermined validity. The prices are subject to change without prior notice. The purchase of products from our online store is subject to the price published at the time of placing the order, which is a binding price for the provider and for the user in the event of a confirmed order.  <\/p><p>If the price of a product changes during the period from the submission to the acceptance of the order, the customer may receive a new price or cancel the order, i.e. withdraw from the contract.<\/p><p>The published prices do not include delivery or postage costs which are set out upon the calculation of the value of the order before the order is electronically submitted. The invoice includes the total value of the products and the postage costs. <\/p><p>The buyers in our online store can use different payment methods:<\/p><p>\u2013 by bank transfer to the current account of Center Invest d.o.o. (after receiving an offer\/pro forma invoice \u2013 the online price applies<\/p><p>\u2013 by PayPal<\/p><p>\u2013 by cash on delivery<\/p><p>\u2013 by credit\/debit card<\/p><p>The entire purchase price and the costs of delivery are set out on the invoice.<\/p><p>All special or promotional prices published on the website are applicable within the deadlines and pursuant to the conditions set out for specific or promotional offers.<\/p><p>The offer is valid until stocks last. The provider reserves the right to cancel the order if the requested product is out of stock. The stock of items in the online store is not indicative of the stock at retail outlets. The information about the stock of items on the website are indicative and do not reflect the actual stock.   <\/p><p>The selected items remain in the property of the provider until the entire purchase price is paid.<\/p><ol start=\"6\"><li><h2>Purchase<\/h2><\/li><\/ol><p>The user can make a purchase in the online store by selecting the desired product by clicking on \u201cadd to cart\u201d.<\/p><p>The user can remove selected products from the cart, increase the quantity, or simply continue with the purchase. In the next phase of the purchase, the user can review the buyer information and the information about the delivery of the package. In addition, the user must also select a payment method. If the user wishes to add a comment to the order, a special field is available to enter the comment. In the end, the user must confirm that they agree with the General Terms and Conditions and the Privacy Policy, and conclude their purchase by clicking \u201cConfirm my order and pay\u201d. If the user does not agree with these General Terms and Conditions and with the Privacy Policy, it is not possible to submit an order. Before submitting their order by clicking \u201cConfirm my order and pay\u201d, the user can once again review the entire order containing information about the selected items, their quantity and price, the delivery (postage) costs and taxes, i.e. the total costs of the order, and change the order if necessary.      <\/p><p>After the order is submitted, the system warns the user that their purchase has been completed. Upon the submission of their order, the user receives an email from the provider to the email address specified when placing an order or when registering on the website. Any order placed is entirely binding for the user.  <\/p><p>Once the provider processes the order, the user receives an email with the order confirmation, which constitutes the conclusion of a sales contract between the user and the provider for the products ordered.<\/p><p>When the user receives an email confirmation about the purchase of products, he also receives a link to these General Terms and Conditions. The provider suggests that the user prints them out or saves them to an appropriate permanent data carrier. In the aforementioned email, the provider notifies the user on where to send any objections, comments, requests and statements, and also informs the user \u2013 consumer about the possibility of withdrawing from the contract.  <\/p><p>The provider also sends all current information about the status of the order to the customer by email (date of shipment, change of delivery date, completion of purchase etc.).<\/p><p>When the user receives the products they ordered, they also receive information about their order in writing..<\/p><p>The concluded sales contract between the user and the seller (provider), as well as copies of invoices, are archived in the company of the provider.<\/p><p>By confirming your purchase in the online store of the provider, you expressly confirm:<\/p><ul><li>that you are at least 18 years old,<\/li><li>that you have read the General Terms and Conditions of the online store and of the www.perfectgift.si website and the Privacy Policy, and that you have understood the content of these provisions,<\/li><li>that you have been made aware of the provisions of the regulations in the field of consumer protection and personal data protection,<\/li><li>that you have provided correct information that allow us to correctly prepare your order and deliver it to the selected address, and that you shall be held responsible for any incorrect fulfillment and any damages incurred if the information you have provided is incorrect,<\/li><li>that you will immediately notify us in the event of any errors in the fulfillment of the order (e.g. any written errors in the order submission or confirmation message, particularly any erroneous delivery addresses or wrong items) or products.<\/li><\/ul><ol start=\"7\"><li><h2>Packaging and delivery<\/h2><\/li><\/ol><p>In the online store, you can choose where to deliver your package. You can choose the address of the payer or another address. <\/p><p>In order to deliver the items you ordered as quickly as possible, we will always choose the most optimal path. In the Republic of Slovenia, the products ordered will be delivered by Po\u0161ta Slovenije d.o.o., Slom\u0161kov trg 10, SI-2500 Maribor; abroad, the products will either be delivered by Po\u0161ta Slovenije d.o.o., Slom\u0161kov trg 10, SI-2500 Maribor or by another package delivery provider. <\/p><p>For the most part, delivery in the Republic of Slovenia is made on the next working day from the day of dispatch, and is usually made within three working days. Orders are usually sent on the next working day from the order confirmation, if the purchase price (except in the event of cash on delivery) has been settled in full. As a general rule, deliveries are made in the morning, which is why we recommend that the user states a delivery address where he will be available during the morning hours.  <\/p><p>If you opted for cash on delivery, the buyer can only receive the products if the purchase price is paid in full.<\/p><p>If the delivery attempt is unsuccessful or the user is not available at the time of delivery, the delivery service will leave a note about an unsuccessful delivery attempt; the user can then either call the delivery service and arrange another delivery attempt, or pick up the package in the closest branch of Po\u0161ta Slovenije or another delivery provider.<\/p><p>The total deadline for the delivery of goods usually amounts to 4\u201315 working days, whereby the first attempt of delivering the products to the buyer at the address set out by the buyer as the delivery address is considered as the delivery of goods. For any products that are out of stock at any given moment, the delivery deadline is extended accordingly, of which the user is notified by email. If the customer disagrees with the amended delivery deadline, they have the right to immediately cancel the order or withdraw from the sales contract.  <\/p><p>If several products have been ordered, some of which in stock while others out of stock, the provider will attempt partial deliveries of goods by sending products to the customer according to the availability of stock, unless the user states (when placing the order or at a later point in time) that they wish to receive all the products at the same time. Regardless of the amount of individual deliveries, the postage rate is only charged once for the entire order in the event of partial deliveries. <\/p><p>Any damage incurred by the buyer due to loss or destruction of the shipment during transport cannot exceed the value of the order.<\/p><p>The cost of delivery is calculated automatically when goods are ordered, and is a part of the final order price.<\/p><p>Each individual delivery price is published under \u201c<a href=\"https:\/\/www.perfectgift.si\/en\/shipping-costs-and-refund-conditions\/\">Postage rate and return conditions<\/a>\u201d.<\/p><p>The price list for the delivery published on the website is subject to change.<\/p><p>The provider assumes no responsibility for any loss or damage of a package during transport. In addition, the provider also assumes no responsibility for any loss or damage of the product when the product is being returned by post. The carrier shall be held responsible for any damage incurred during transport. If, during the shipment takeover, the buyer notices that the package is physically damaged or that it has been opened, or if the buyer can deduce that the goods might be damaged using any other external signs, they must immediately initiate a complaint procedure with the carrier (Po\u0161ta Slovenije d.o.o. or other providers). We also advise the buyer to take a photo of the closed damaged packaging and of the damaged product.     <\/p><ol start=\"8\"><li><h2>Protection of privacy<\/h2><\/li><\/ol><p>Center Invest d.o.o. safely stores users\u2019 personal data, and the provider will unconditionally treat them pursuant to the applicable personal data protection legislation. Any and all personal data transmitted at the time of the order will only serve the purpose of fulfilling the order and other necessary communication for a successful business operation, unless the user of the website specifically consented to any other form of personal data processing.  <\/p><p>Only in the event of your explicit consent, we will also use your data to inform you about the introduction of new services or a change in existing services or products, special offers, prize draws, and useful information about our services or products, for the preparation of individual offers or offers tailored to your habits, or any other marketing activities. The aforementioned consent is not a condition for the implementation of a purchase in our branches or in our online store. The aforementioned consent is not a condition for the implementation of a purchase in our branches or in our online store.<\/p><p>To find out more about personal data protection, please read our <a href=\"http:\/\/www.zlatarnacelje.si\/disclaimer.asp?lang=si&amp;id=5\"><\/a><a href=\"http:\/\/www.zlatarnacelje.si\/disclaimer.asp?lang=si&amp;id=5\">Privacy Policy<\/a>.<\/p><p>The transfer of sensitive personal and transaction-related data in our online store takes place in a safe mode using the SSL (Secure Sockets Layer) protocol. The safety of said protocol is guaranteed by Entrust, Inc. Before the data leaves your browser, they are coded with a key of up to 256 bytes and are transferred to the server in a protected form preventing access to transferred data.  <\/p><ol start=\"9\"><li><h2>Withdrawal from the contract and return of goods, warranty and material defects<\/h2><\/li><\/ol><p>Withdrawal from the contract:<\/p><p>A buyer that is considered a consumer pursuant to the legislation in the field of consumer protection has the right to return the products purchased in the online store (withdrawal from the contract) within 14 days of the takeover of products, and the provider is responsible for returning the purchase price. We would like for you to have enough time to reach a decision, which is why the Perfect gift online store allows you to return the products within 30 days. <\/p><p>The buyer can exercise their right to the withdrawal from the sales contract concluded at a distance by communicating to the provider in writing, within 30 days from the takeover of the products, that they have decided to withdraw from the contract (withdrawal notification), without having to communicate the reason for their decision. The deadline from the previous sentence shall begin to run on the day after the product takeover date. The withdrawal notification can be sent by the consumer to the provider:  <\/p><p>\u2013 using the provider\u2019s email address info@perfectgift.si or<\/p><p>\u2013 by mail: Center Invest d.o.o., Kersnikova 19, SI-3000 Celje, by adding \u201cPerfect Gift\u201d.<\/p><p>If you need any assistance in preparing your withdrawal notice, you can complete the following form<\/p><p>(<a href=\"https:\/\/www.perfectgift.si\/upload\/Obrazec-Vracilo.docx\">form for the return of goods<\/a>) and send it to the provider\u2019s address<\/p><p>The date of takeover of the products set out in the previous paragraph, which is also the first date of the 30-day deadline for the withdrawal from the contract, is the day on which:<\/p><ul><li>the consumer or a third party who is not the carrier and who is appointed by the consumer acquires actual ownership of the goods,<\/li><li>the consumer or a third party who is not the carrier and who is appointed by the consumer acquires actual ownership of the last of the items, if the subject matter of the contract concerns several items ordered by the consumer in one single order,<\/li><li>the consumer or a third party who is not the carrier and who is appointed by the consumer acquires actual ownership of the last shipment or of the last of the items, if the delivery of the goods consists of several shipments or pieces,<\/li><li>the consumer or a third party who is not the carrier and who is appointed by the consumer acquires actual ownership of the first of the items, if the delivery of the goods is performed regularly within a set-out period.<\/li><\/ul><p>If the buyer has already received the products ordered and wishes to withdraw from the contract, the buyer must return the products to the provider no later than within 30 days of the submission of the withdrawal notice. The consumer is considered as having returned the goods in due time if the goods are sent before the end of the 30-day return period. The buyer is responsible for paying the costs of returning (sending) the products. The shipment with the returned goods must be marked with a value code and returned to the address of the provider, Center Invest d.o.o., Kersnikova 19, SI-3000 Celje, with the inscription \u201cPerfect gift\u201d.   <\/p><p>The buyer does not have the right to withdraw from contracts concerning the following goods:<\/p><ul><li>goods or services, the price of which depends on market fluctuations that cannot be influenced by the company and that can occur within the deadline for the withdrawal from the contract;<\/li><li>goods made pursuant to the specific instructions provided by the consumer and adapted to their personal needs.<\/li><\/ul><p>Any buyer withdrawing from the contract must return the item to the seller in an undamaged condition and in an unchanged quantity, except if the item has been destroyed, broken, lost, or if its quantity has diminished through no fault of the buyer. The consumer must not use the goods until the withdrawal from the contract. The consumer may check and test the items in the scope necessary for the determination of the actual state of the items.  <\/p><p>After the buyer withdraws from the contract, the paid amount is reimbursed to the current account of the buyer or using another payment method, if the buyer expressly requests it. If the order was paid for with a gift card, said gift card is considered as a payment method upon withdrawal from the contract, and the amount is also reimbursed to the user. The entire payment will be reimbursed to the consumer in a prearranged manner no later than within 14 days of the receipt of the withdrawal notice, if the provider has received the returned goods or if the buyer has provided proof that the goods have been returned.  <\/p><p>If the buyer receives inappropriate or damaged goods, they may return said goods within 30 days of receipt of the goods, which must be unused, packaged in the original packaging, and\/or undamaged.<\/p><p>Upon returning the goods, the buyer is responsible for the reduction of the value of the goods if said reduction in the value is a consequence of an action that is not necessary to establish the nature, characteristic, and functioning of the goods.<\/p><p>We do not reimburse returned goods in cash.<\/p><p>Material defects:<\/p><p>The provider is responsible for any material defects of goods that appear within two years of the date on which the goods were provided to the buyer. The buyer may exercise their rights arising from material defects if they notify the provider of said defect within two months of the day on which the defect was discovered (defect notification). <\/p><p>The defect notification may be communicated by the buyer to the provider:<\/p><p>\u2013 using the provider\u2019s email address info@perfectgift.si or<\/p><p>\u2013 by mail: Center Invest d.o.o., Kersnikova 19, SI-3000 Celje, by adding \u201cPerfect Gift\u201d<\/p><p>In their defect notification, the buyer must provide a detailed description of the defect and allow the provider to examine the issue.<\/p><p>A material defect is:<\/p><ol><li>if a product does not have the characteristics necessary for its normal use or for marketing;<\/li><li>if a product does not have the characteristics necessary for the specific use for which the buyer purchased the product, but which have been or should have been known to the seller;<\/li><li>if a product does not have the characteristics and the qualities that have been explicitly or tacitly agreed-upon or prescribed;<\/li><li>if the seller provided a product that does not match the sample or the model, unless said sample or model was only provided for information purposes.<\/li><\/ol><p>Any buyer who notified the provider of a defect using the correct methods has the right to request that the provider:<\/p><p>\u2013 rectifies the defect, or<\/p><p>\u2013 replaces the defected goods with new, flawless goods, or<\/p><p>\u2013 reimburse the amount paid to the buyer.<\/p><p>These rights shall cease after two years from the date on which the buyer notified the provider of the material defect.<\/p><p> 9.1 Takeover of goods returned from warranty processing or material defects<\/p><p>The buyer must take over the product that has been handed over to the provider for warranty or other processing after the end of the processing. If the goods were sent by post, the goods will be returned to the buyer at the delivery address set out by the buyer. <\/p><p>The provider shall notify the buyer that the processing of the item has been concluded, and inform the buyer of when the item will be handed over to Po\u0161ta Slovenije d.o.o. or to another delivery service. <\/p><ol start=\"10\"><li><h2>Resolving disputes<\/h2><\/li><\/ol><p>In the event of any disputes arising from the business operations of the online store, the provider will try to resolve the issue quickly and amicably, taking into consideration the consumer legislation and good business practices.<\/p><p>Pursuant to the Out-of-Court Resolution of Consumer Disputes Act, the buyer has the possibility of an out-of-court resolution of the dispute at: https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage<\/p><p><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage\">https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage<\/a><\/p><p>Za spore, ki izvirajo iz naro\u010dila storitev spletne trgovine se uporablja slovensko pravo, ne glede na kraj dostave.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GENERAL TERMS AND CONDITIONS OF THE ONLINE STORE AND OF THE WWW.PERFECTGIFT.SI WEBSITE Validity and use of these General Terms<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30201","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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